Return

We take the utmost care in preparing your bouquets to give you the best piece of happiness on your important day.

• If in exceptional circumstances you are unhappy with the condition of your bouquet, please direct all complaints to us by email imaginflowers.az@gmail.com. We will do our best to respond within 24 hours and resolve the situation.
• If the complaint is due to substandard or incorrect flowers, we will require photographic evidence to support the claim. Our customer service team will then assess the claim and get back to you within 24 hours.
• Due to the perishable nature of the items we sell, we do not accept returns. All orders are final, we do not accept cancellations.
• Customer can return or exchange an order in case if he received a completely incorrect order (ex: wrong flowers, wrong size).
• Please note that we often use delicate seasonal flowers which may have a shorter life span.
• Please note that florists may substitute flowers according to market availability, we strive to let all our customers know if any substitution is made.
• If customer pick's up the flowers at our store, it will be himself responsibility to check the order. After taking flowers a customer automatically is agreeing with order. Imagine Flowers are not responsible for the order after picked up by customer.  
• Customer is responsible to ensure the recipient of the delivery is at home to receive they order. If we attempt a delivery and the recipient is not at home we will leave the package in the safest place possible. Also we will sent a photo where the delivery package was left. Once we have delivered the order to the delivery address its safety is no longer Imagine Flowers responsibility rather that of the customer.

Please get acquainted with our Refund Policy